CRO White Papers

Business of Information Technology > Business Management >
CRO White Papers (View All Report Types)

5 Best Practice Steps for B2B and B2C Convergence sponsored by IBM WHITE PAPER: Access this Aberdeen research report to find out how customer requirements and cross-channel logistics flow, grow, and coverage – and what that means for your supply chain strategy. Posted: 05 Dec 2014 \| Published: 05 Dec 2014 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Supply Chain Execution \| Supply Chain Management \| Supply Chain Software

Putting the contact center at the center of the customer experience sponsored by Aspect WHITE PAPER: Today's customers have more control of the conversation than ever before -- and your contact center must be equipped to deliver seamless interactions across a variety of channels, lest your customers take their business somewhere else. To do this, you need a comprehensive platform that enables anywhere, anytime service. Posted: 04 Mar 2014 \| Published: 31 Mar 2013 TOPICS: Call Center Management \| Contact Center Management \| Contact Center Workforce Management \| CRM \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Workforce Management Software

Microsoft Dynamics CRM Release Preview Guide sponsored by Microsoft India WHITE PAPER: In this resource, learn about a family of CRM applications that can help you deliver engaging, differentiating customer experiences with marketing, sales, and service capabilities. Posted: 20 May 2014 \| Published: 30 Apr 2014 TOPICS: CRM \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Service \| Customer Support Software \| Marketing \| Mobile CRM \| Sales \| Sales and Marketing Software \| Social Computing

Knowledge Management: 5 Steps to Getting It Right the First Time sponsored by Oracle Corporation WHITE PAPER: In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative. Posted: 26 Dec 2013 \| Published: 26 Dec 2013 TOPICS: Content Management \| CRM \| Knowledge Management \| Knowledge Management Software

Grow Forward With Faster, Simpler, and Flexible ERP sponsored by Sage Software WHITE PAPER: Discover how one ERP system can help you reduce operating costs and boost sales. Posted: 02 Jun 2014 \| Published: 02 Jun 2014 TOPICS: Business Process Management \| CRM \| Data Management \| Data Quality \| ERP \| ERP Software

Mobile Checkout: Controlling Shrink With Self-Scanning sponsored by Toshiba WHITE PAPER: While mobile self-scanning technology helps retailers improve the shopping experience, many businesses worry about the impact mobility will have on shrink. In this informative white paper, learn how to combine technical, operational, and psychological deterrents to reap the benefits of mobile shopping while also minimizing shrink concerns. Posted: 13 May 2014 \| Published: 13 May 2014 TOPICS: CRM \| Customer Satisfaction \| Loss Prevention \| Mobile CRM \| Mobile Payments \| Retail Channels \| Retail Trade Industry

The Power of Transformational Knowledge sponsored by Oracle Corporation WHITE PAPER: In this white paper, find out how you can deliver superior customer experiences with a Transformational State of Knowledge. Inside, find specific steps you can follow to achieve transformational knowledge, and learn how this state can grant your company sustainable growth and profitability. Posted: 06 Jan 2014 \| Published: 06 Jan 2014 TOPICS: Contact Center Management \| CRM \| Customer Retention \| Customer Satisfaction \| Knowledge Management \| Oracle (Product)

Oracle Social Network sponsored by Oracle Corporation WHITE PAPER: Access the following white paper to uncover how you can collect the social networking data you need to stay competitive in today's market. Discover a solution to the collaboration gap that is both efficient, and allows you and your organization to make the right customer-centric decisions to drive innovation and success. Posted: 02 Jan 2014 \| Published: 02 Jan 2014 TOPICS: Collaboration \| Collaborative Commerce \| CRM \| CRM Analytics \| Web 2.0 \| Web Analytics

Successful Customer Experience Calls for Customer Insight sponsored by Sitecore WHITE PAPER: Find out how learning more about what your customers want can boost your customer loyalty rates. Posted: 12 Jun 2014 \| Published: 30 Apr 2014 TOPICS: Business Process Management \| CRM \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service

SYSPRO Espresso - Mobile Solution sponsored by Syspro WHITE PAPER: This white paper introduces a mobile application platform that gives you the power to manage your business at any time, from any location, and on any popular mobile device. Posted: 10 Apr 2014 \| Published: 31 Dec 2013 TOPICS: Applications Management \| Applications Software \| CRM \| Customer Support Software \| Manufacturing \| Manufacturing Software \| Manufacturing Systems \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| Smart Phones \| Supply Chain Management \| Supply Chains