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Serena Service Management: Free Trial sponsored by SERENA Software, Inc. TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year. Posted: 05 Apr 2012 \| Premiered: 05 Apr 2012 TOPICS: Business Intelligence \| Business IT Alignment \| Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Management Software \| Information Management \| Information Technology Professionals \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management

Webinar: 20 Critical Controls for Cyber Defense sponsored by ISACA WEBCAST: Join ISACA for a webinar hosted by internationally recognized speaker, Dr. Vilius Benetis, on Tuesday, June 24, 2014 at 12:00 PM EDT (16:00 UTC), who will discuss the 20 critical controls identified by SANS and the Council on Cybersecurity. Posted: 05 Jun 2014 \| Premiered: Jun 24, 2014, 16:00 EDT (20:00 GMT) TOPICS: Cybersecurity \| Hackers \| Risk Management \| Security \| Security Best Practices \| Security Management \| Security Managers \| Security Systems \| Security Threats \| Vulnerability Management

Hybrid IT Service Management sponsored by FrontRange Solutions Inc. VIDEO: This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more. Posted: 28 Jun 2013 \| Premiered: 28 Jun 2013 TOPICS: Business Management \| Business Performance Management \| Business Process Management \| Business Processes \| Business Service Management \| CIOs \| Cloud Computing \| IT Best Practices \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| ITIL \| Management Service Providers

Software Subscription & Support sponsored by IBM VIDEO: In this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle. Posted: 30 Jul 2013 \| Premiered: 30 Jul 2013 TOPICS: Application Life-Cycle Management \| Application Performance Management \| Applications Management \| Call Centers \| Customer Service \| Software Maintenance \| Software Upgrades \| Technical Support Staff

JIRA 4.1.2 sponsored by Atlassian SOFTWARE DOWNLOAD: IT Problem: JIRA provides issue tracking and project tracking for software development teams to improve code quality and the speed of development. Combining a clean interface for organising issues with customisable workflows, JIRA is the perfect fit for your team. Posted: 25 Aug 2010 \| Premiered: 25 Aug 2010 TOPICS: Application Development \| Code Management \| Debuggers \| Debugging \| Project Management \| Project Management Software \| Software Development Tools \| Software Engineers \| Software Project Management \| Software Quality Assurance \| Software Testing

TOPS-HP Video Case Study: IT Infrastructure Migration sponsored by Hewlett-Packard Enterprise WEBCAST: In this on-demand video case study, learn how the right technology partner enabled grocery store retailer TOPS Markets to seamlessly migrate its IT infrastructure during the busy retail season. Tune in to learn more now. Posted: 07 Feb 2014 \| Premiered: Dec 31, 2010 TOPICS: Business Integration \| Business Integration Software \| Business Management \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| IT Systems \| Mergers and Acquisitions

HP helps United Airlines consolidate their IT infrastructure sponsored by Hewlett-Packard Enterprise WEBCAST: This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now. Posted: 07 Feb 2014 \| Premiered: Dec 31, 2012 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| IT Departments \| IT Infrastructure \| IT Management \| IT Managers \| IT Systems

Hitachi IT Operations Analyzer Software sponsored by Hitachi Vantara SOFTWARE DOWNLOAD: Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents. Posted: 13 Nov 2009 \| Premiered: 12 Nov 2009 TOPICS: Data Acquisition Hardware \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Recovery \| Data Storage \| Database Administration \| High Availability \| IT Management \| IT Managers \| LAN \| SAN

Ethical Hacking and Risk Assessments sponsored by Global Knowledge WEBCAST: Attend this webcast to learn about risk assessment process and tools used by ethical hackers. Posted: 10 Dec 2008 \| Premiered: Dec 10, 2008 TOPICS: Business Intelligence \| Data Security \| Hackers \| Risk Assessment \| Security Event Management \| Security Policies

Security Operations Center (SOC) Essentials for the SME sponsored by AT&T Cybersecurity WEBCAST: Watch this webcast to develop a greater understanding about SOC and the benefits small and medium enterprises can gain from it. Posted: 16 Jun 2014 \| Premiered: Jun 16, 2014 TOPICS: Hackers \| Managed Security Services \| Product Management \| Security \| Security Best Practices \| Security Industry \| Security Management \| Security Threats