WHITE PAPER:
This white paper discusses how mobile, social, information, and cloud computing capabilities can combine to modernize IT support and accelerate IT operations. Learn how IT can easily access user-generated information to predict pain points and solve issues faster.
WHITE PAPER:
Read this paper for a discussion of TCO components and complexities, as well as cost analysis and business impacts that companies should consider when building a business case. This paper offers tips for assessing the total cost of ownership in delivering best practices through an in-house IT service delivery model.
WHITE PAPER:
Read this white paper to learn about the significant advantages of private cloud computing and find strategies for overcoming the challenges and risks of an implementation.
WHITE PAPER:
This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.
WHITE PAPER:
To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.
WHITE PAPER:
This paper analyzes the impact of the cloud on the IT Ecosystem and provides answers to what an organization needs to do in embracing a right cloud strategy.
WHITE PAPER:
This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.
WHITE PAPER:
This brief white paper explores a leading virtualization platform for building cloud infrastructures. Find out how this virtualization platform accelerates the shift to cloud computing for existing data centers and how it reinforces compatible public cloud offerings, forming the foundation for the industry's only hybrid cloud model.
WHITE PAPER:
Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.
