Customer Call Center Management Multimedia

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Customer Call Center Management Multimedia (View All Report Types)

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

IT Priorities 2018 - What's happening in security? sponsored by TechTarget ComputerWeekly.com VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, discusses what's happening in security according to our 2018 IT Priorities survey taken by over 250 IT decision makers and managers. Posted: 08 Feb 2021 \| Premiered: 02 May 2018 TOPICS: Cloud Security \| Data Security \| IT Industry \| IT Management \| IT Managers \| IT Spending \| Security Best Practices \| Security Industry \| Security Management \| Security Managers \| Security Spending \| Security Threats

Should, Shall, or Must: HIPAA Rules and Their Interpretation sponsored by IBM VIDEO: Product Architect at IBM discusses the Interpretation Request process within the HIPAA Implementation Guides. Posted: 20 Jan 2017 \| Premiered: 20 Jan 2017 TOPICS: IT Management

Omnichannel Retailing: It's a Whole New World sponsored by IBM WEBCAST: Omnichannel transformation led to high growth rates, but challenges remain. Don't compromise your operational processes. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Symantec + Blue Coat: Defining the Future of Cybersecurity sponsored by Hewlett-Packard Enterprise VIDEO: Doug Colson details how the security solutions vendor is partnering to meet the challenges of advanced threats and more. Posted: 22 Dec 2016 \| Premiered: 22 Dec 2016 TOPICS: IT Management

Kinetic IT sponsored by McAfee, Inc. VIDEO: Hear from Kinetic IT's Security Service Director on the successful fourteen year partnership with McAfee. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management

In Place Analytics for VSAM, ADABAS, DB2, IMS and more sponsored by IBM WEBCAST: Hear about the latest QMF enhancements and experience a demonstration of the self-service Business Analytics feature. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

Your Chance to Get It Right: Five Keys to Building AppSec into DevOps sponsored by Veracode, Inc. WEBCAST: Watch this webcast to learn five key factors of building code securely from the beginning. Posted: 17 Jan 2018 \| Premiered: Jan 17, 2018 TOPICS: IT Management