Client Relationship Management Multimedia

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Evolving Persona Thinking to Win More Business sponsored by TechTarget WEBCAST: Join Megan Heuer and John Steinert in this webinar as they discuss how contact-level intent data can help you better recognize, engage and manage groups of people who are initiating a buyer’s journey in your target accounts. Posted: 08 Feb 2021 \| Premiered: Sep 30, 2020 TOPICS: CRM \| Market Research \| Market Segments \| Market Trends \| Marketing

Geoffrey Moore on Application Transformation –Part 2 sponsored by Hewlett Packard Enterprise WEBCAST: Watch this video featuring renowned author and venture capitalist Geoffrey Moore as he discusses the future of enterprise IT and specifically how your application strategy can take full advantage of the latest tools and technology from mobile, the cloud, social media and more. Posted: 05 Jul 2012 \| Premiered: Jul 5, 2012 TOPICS: Application Development \| Application Infrastructure \| Application Life-Cycle Management \| Cloud Computing \| Collaboration \| CRM \| IT Infrastructure \| Social Networking \| Web 2.0

Sales Prospector Demo sponsored by Oracle Corporation SOFTWARE DEMO: View this three-minute demo to learn how Oracle's Social CRM application, Sales Prospector, helps increase a salesperson's effectiveness by providing relevant information about existing and potential customers. Posted: 03 Nov 2008 \| Premiered: 31 Oct 2008 TOPICS: CRM \| Customer Data Management \| Customer Profiles \| Lead Generation \| Oracle (Product) \| Sales \| Sales and Marketing Software \| Sales Information Systems

Integrate Quickbooks Desktop and Salesforce sponsored by Scribe Software Corporation WEBCAST: View this comprehensive webcast to learn how to integrate QuickBooks® Desktop data with Salesforce® using a CRM integration tool. Discover how integration can empower your sales and support teams to make better decisions and handle customer needs. Posted: 14 Nov 2013 \| Premiered: Jul 26, 2013 TOPICS: CRM \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Data Integration \| Data Management \| Financial Reporting

Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management sponsored by KANA WEBCAST: Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both. Posted: 22 Jun 2012 \| Premiered: Jun 22, 2012 TOPICS: Business Process Management \| Business Process Management Software \| CRM \| Customer Service \| Knowledge Management

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Free 30-Day Trial: Quark Brand Manager sponsored by Quark Software TRIAL SOFTWARE: Access this page to learn more about key features and register for a free 30-day trial of Quark Brand Manager. 40 users included (additional users available). Posted: 09 Mar 2012 \| Premiered: 09 Mar 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Content Management \| CRM \| Marketing \| SaaS business intelligence \| Sales and Marketing Software

Video Whitepaper: Seven Tips for Profiting from Lean Times with CRM sponsored by Oracle Corporation VIDEO: The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth. Posted: 10 Jun 2009 \| Premiered: 10 Jun 2009 TOPICS: Business Intelligence \| CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Service Best Practices \| Economic Environment \| Sales

Analytics that drive high impact customer-focused enterprises sponsored by IBM WEBCAST: Join Rebecca Wormleighton, Product Marketing Manager, IBM, in this webcast as she artfully explains how to successfully leverage analytics across your customer service organization to build a customer focused enterprise. Posted: 13 Dec 2013 \| Premiered: Dec 13, 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Content Analytics \| CRM \| CRM Analytics \| CRM Analytics Software \| Data Analytics

Puzzling: Finding the Missing Pieces of your Customer Picture sponsored by IBM WEBCAST: In this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more. Posted: 27 Dec 2013 \| Premiered: Sep 3, 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Predictive Analytics \| Predictive Analytics Software