Carrier Switches (Churn) Multimedia

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Test and simulate rules using WebSphere ILOG Business Rules Management System sponsored by IBM PRODUCT DEMO: Learn how WebSphere ILOG BRMS allows organizations to easily adapt business rules while ensuring compliance with policy requirements and analyzing the business impact of changes against key KPIs. You will see how the BRMS is used in the back office to create eligibility rules that will be used to automatically screen auto insurance applicants. Posted: 12 Dec 2010 \| Premiered: 12 Dec 2010 TOPICS: Application Development \| Application Programming Interfaces \| Application Server Hardware \| Application Server Software \| Applications Management \| Business Process Management \| Business Process Management Software \| Business Processes \| Regulatory Compliance \| WebSphere

Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management sponsored by KANA WEBCAST: Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both. Posted: 22 Jun 2012 \| Premiered: Jun 22, 2012 TOPICS: Business Process Management \| Business Process Management Software \| CRM \| Customer Service \| Knowledge Management

Oracle Advanced Customer Services: Solution Support Center sponsored by Oracle Corporation WEBCAST: The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success. Posted: 18 Feb 2008 \| Premiered: Feb 18, 2008 TOPICS: Business Process Management \| Customer Service \| IT Management \| Operating Systems \| Operational Support Systems \| Oracle (Product)

Puzzling: Finding the Missing Pieces of your Customer Picture sponsored by IBM WEBCAST: In this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more. Posted: 27 Dec 2013 \| Premiered: Sep 3, 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Predictive Analytics \| Predictive Analytics Software

Tips from the Trade – Competing on Web Analytics sponsored by SAS WEBCAST: The online channel has been one of the more successful areas of business during these economic times, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics. Posted: 20 Aug 2009 \| Premiered: Aug 20, 2009 TOPICS: CRM \| CRM Analytics \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Marketing \| Online Marketing \| Predictive Analytics \| Web Analytics \| Web Analytics Software

Pave the Road to "Perfect Order" Performance with Integrated Fulfillment sponsored by SAP America, Inc. WEBCAST: Get a first-hand view of how SAP solutions can help you improve your organization's business processes for transportation management, logistics, and warehouse management. SAP's advanced solutions deliver the functionalities you need... Posted: 04 Feb 2008 \| Premiered: Nov 13, 2007 TOPICS: Business Processes \| Customer Service \| Supply Chain Management \| Transportation Management \| Warehouse Management \| WMS

How to Get Lean with Automated Process Discovery - Live demonstration and case study presentation sponsored by Fujitsu America, Inc. WEBCAST: The biggest challenge to improving the efficiency of your business processes often lies in knowing how these processes really work in your organization. This webcast will teach you how to visualize and analyze your business processes from historical data, expose process waste and apply lean initiatives to achieve significant value. Posted: 23 Mar 2010 \| Premiered: Mar 23, 2010 TOPICS: Business Metrics \| Business Performance Management \| Business Process Automation \| Business Process Management \| Business Process Management Software \| Business Processes \| ERP \| Inventory Management \| Just-In-Time \| Manufacturing Industry \| ROI \| Supply Chain Management

Dynamic Case Management: A Foundation for Agile Enterprise Business Applications sponsored by Pegasystems VIDEO: The dynamic case management approach is helping companies achieve significant, competitive results. In this webinar, learn how your company can also achieve better service outcomes with dynamic case management. Posted: 05 May 2011 \| Premiered: 02 May 2011 TOPICS: Application Development \| Business Intelligence \| Business Performance Management \| Business Process Management \| Business Processes \| Business Systems

How Not to Get Fired: Choose JBoss Enterprise BRMS for Your Mission-Critical Business-Rules Deployment sponsored by Red Hat WEBCAST: Watch this webcast now to get an overview of the JBoss Enterprise BRMS and its key capabilities for tackling demanding process tasks. Posted: 20 Jul 2012 \| Premiered: Jul 20, 2012 TOPICS: Business Processes \| JBoss \| Process Control Software \| SOA

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times sponsored by SAP America, Inc. WEBCAST: This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run. Posted: 13 Mar 2009 \| Premiered: Mar 31, 2009, 12:00 EDT (16:00 GMT) TOPICS: Brand Loyalty \| Business Models \| Competition \| CRM \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Economic Environment \| Market Trends \| Strategic Planning \| User Experience