EGUIDE:
CRM has a long lineage in enterprise software, starting with salesforce automation in the 1990s, Siebel being a big player back in the mists of time. These days, engaging with customers through every conceivable channel, and doing so by way of the cloud are the novelties of CRM.
EZINE:
In this week's Computer Weekly, we examine the impact of climate change on datacentres as potential victims and contributors to the problem. We look at the rise of voice channels and how IT leaders can use the technology for better customer experience. And we ask what lessons must be learned from Ecuador's citizens' data breach. Read the issue now.
EGUIDE:
In this case study, learn how Zuellig Pharma is leveraging blockchain to help countries get up to speed with their vaccination programmes and counter the threat of counterfeit vaccines.
EGUIDE:
In this e-guide, read more about Citic Pacific Mining's success, the role of the CIO and chief digital officer at GE, and how Australia is planning to develop its digital competencies.
VIDEO:
Organizations in the oil and gas industry tend to rely on a lot of specialist business applications, but a lack of integration can cause headaches for IT. This five-minute webcast explains how the right enterprise resource planning (ERP) approach can bridge the gap between specialist functionality and total integration.
EBOOK:
Before moving to Microsoft Office 2013 or Office 365, IT pros should compare features, licensing schemes and application usage and be aware of emerging Office alternatives.
WHITE PAPER:
This resource examines how you can make your organization a dynamic business with the right set of innovative and proactive applications and tools.
WHITE PAPER:
This article explains the utilization patterns in enterprise IT environments, and which type of Virtualization (Hardware or Service virtualization or both) should be applied to receive the greatest value. This paper discusses how to apply the principle of under and over-utilization to apply the right type of virtualization for business needs.
WHITE PAPER:
This paper analyzes the benefits and drawbacks of outsourcing cloud services, examines the business benefits and risks, and provides the steps you should take for a successful implementation.
WHITE PAPER:
It's critical that your ERP software is integrated and can talk to other business applications and systems. Those who embrace ERP integration will reap lower operation costs, increased customer satisfaction, and a lot of saved time. Read this paper to learn how integrating your ERP software will impact your company's operations and work flow.
