EBOOK:
Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.
WHITE PAPER:
Access this whitepaper to learn more about unified communications in the workplace and how your company can transform your voice, video, and collaboration infrastructure.
EGUIDE:
This expert E-Guide from SearchUnifiedCommunications.com explores three emerging security threats that can leave your UC platform extremely vulnerability to security issues.
WHITE PAPER:
This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client.
WHITE PAPER:
Access this exclusive paper to find out how the Communication Manager, once defined as an Entity within the Avaya Aura Session Manager, can be configured as a feature server within a sequenced application.
WHITE PAPER:
This case study showcases how, by migrating to an end-to-end IP architecture and implementing SIP trunks, Oracle has significantly consolidated and simplified its telephony infrastructure.
WHITE PAPER:
Many businesses are investigating new ways to transform your voice now and prepare for the future of communications. This means taking a look, at and moving to, an IP-based communications infrastructure.
EGUIDE:
This expert guide from SearchUnifiedCommunications.com highlights how you can best use SIP trunking to reduce costs, focusing on two methods that are not commonly practiced.
WHITE PAPER:
IBM WebSphere Application Server, Version 6.1 is the foundation of the IBM WebSphere software platform and is the key building block for a Service Oriented Architecture (SOA).
EGUIDE:
This e-guide discusses the top trends affecting the unified communication's (UC) market as well as potential UC and IP telephony challenges. Learn what you can do to tackle these issues and stay ahead of the competition.
