EGUIDE:
Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.
EBOOK:
The success of consumer-friendly smart phones has changed the game. People are bringing their iPhones and Droids to IT asking for CRM functionality.
WHITE PAPER:
Consult the following white paper to learn the steps it takes to properly identify and protect your vital records. Also gain a deeper understanding of the risks associated with inadequate preservation, how to evaluate storage options, and more.
EBOOK:
To reap long-term, widespread benefits from dynamic case management (DCM), it’s important to understand the business benefits and challenges. This e-book takes a look at these facets of DCM and provides expert advice on making the business case for it.
WHITE PAPER:
Enterprise social applications are the next generation of collaboration and productivity tools, capturing the interpersonal knowledge of workers and the implicit connections among people, systems, and data.
WHITE PAPER:
Application development organizations have a wide variety of programming languages and technologies to choose from. In this white paper learn how Oracle Database 11g delivers a highly productive and powerful set of application development tools.
WEBCAST:
Remote and local desktop support is an increasingly difficult and expensive task for IT staffs. Listen to this Webcast to gain seven strategies for effective desktop management so your organization can immediately manage, protect and secure its PC assets
EGUIDE:
Customer relationship management (CRM) is one of the most important technologies to invest in during your digital transformation. Read on to learn about the nature of the cloud-based CRM market, how CRM helps knowledge management, and more.
WHITE PAPER:
The focus of this paper is to provide readers a comprehensive understanding of real-world deployment practices, trends and ROI anecdotes for enterprise portal technologies.
WHITE PAPER:
Read this white paper to learn how records management as part of an enterprise content management (ECM) solution delivers substantial ROI through reduction in corporate risk, lower operational costs, and improved productivity.
