Utility leader improves MDM for better service

A major utility company's outdated MDM system was limiting, lacking the necessary functionality. The company aimed to adopt a unified MDM system for enhanced features.

Qualitest delivered a solution encompassing business analysis, testing, production support, and technical expertise, allowing the utility to:

Conduct better electricity billing for nearly 10 million customers
Cut IT needs by 60% and downtime by 65%
Expedite testing and data repair, reducing response time from weeks to hours

Discover how the utility modernized its MDM system and improved customer service in the full case study.

Vendor:: Qualitest Group
Posted:: May 18, 2024
Published:: May 18, 2024
Format:: HTML
Type:: Case Study

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